Daniela OrtizIA
Yes, hold it for me
HighRetailMultichannel inbox
One inbox. Your whole team. AI that answers for you.
Handle WhatsApp, Instagram, Messenger, your site’s webchat and email from one place. AI agents that answer 24/7, bulk campaigns and automated flows.
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Daniela Ortiz
AI summary· hoy, 18:24SalesPositive sentiment
DO
Do you still have it in medium? Do you ship to Guadalajara?
Hi, we do ship there. Let me check the stock for a second.
SofíaDOSure, thanks.
There's one left in medium. Shall I hold it while you decide?
SofíaDOYes, please hold it for me.
Done, it’s on hold under your name for 24 h. Shipping to Guadalajara takes 48 h.
SofíaDOThat works. Can you send me the payment link?
Here it is. Once it clears, the order leaves the warehouse.
SofíaDOJust paid. Will you let me know when it ships?
Of course, I'll send you the tracking number as soon as it goes out.
SofíaWas it solved?
Solved
Solved on first contact
How hard was it for them?
Easy
More effort means a worse experience
Any churn risk?
None
Risk of leaving
Expected satisfaction
5 / 5
Out of 5
Summary
The customer asked about stock in medium and delivery to Guadalajara. The agent confirmed one unit, held it for 24 h, sent the payment link and promised the tracking number on dispatch.
Case type
Purchase request · Catalogue, shipping and online payment
Topics
StockShippingOn holdPaymentKey momentsclick a message to jump to the thread
CommitmentThe agent held the unit for 24 h after confirming stock.msg 4-5DecisionThe customer accepted delivery in 48 h and asked for the payment link.msg 7-8
Open actions
Send the tracking number once the order leaves the warehouse.msg 9-10
Agent "I'll send the tracking as soon as it ships"
Write a message…Improve with AI
Team statusLive view of your team
4Total members
2Available
1Busy
1Offline
Chats queued: 0
MemberTeamsStatusOpen
IASofíasofia@acme.mxSalesSupportAvailable128No cap
VRValeria Ríosvaleria@acme.mxSalesBusy9/ 10
RTRafa Torresrafa@acme.mxSupportAvailable6/ 20
GMGabriela Menagabriela@acme.mx—Offline0/ 20
WhatsApp broadcastsSend WhatsApp messages to many contactsNew broadcast
AllDraftsSendingCompleted
NameStatusRecipientsDeliveredReply rate
Season promopromo_temporada_v3Completed1,2041,18730.8%
Appointment reminderrecordatorio_cita_24hCompleted48647119.5%
Abandoned cartcarrito_abandonado_v2Sending31016412.8%
Win-backreactivacion_90dFailed5200.0%
Broadcast detail
promo_temporada_v3Completed
- Total1,204
- Delivered1,18798.6%
- Read1,03286.9%
- Replies31830.8%
- Failed171.4%
Rejection reasons17 of 1,204 · 1.4%Message could not be delivered (no WhatsApp on that number, or outdated app)Clean up the list: that number cannot receive the message.17
Recipients1,204 valid+52 33 1245 8890Failed+52 55 7781 2043Replied+52 81 3390 4417Read+52 33 2214 6698Delivered
Every reply lands in the inbox as one more conversation
Meta Business PartnerMore than 1000 companies trust mirlo companies across LATAM
One placeSix channels. One inbox. The same contact.
These are not six tabs: it is one conversation per person. Whoever wrote to you on Instagram and then on WhatsApp is the same contact, with the same history.
- WhatsAppOfficial API, several numbers and the health of each one in view
- InstagramMessages and comments on your posts, in the same place
- MessengerPages and click-to-Messenger ads
- WebchatOn your site with your brand, or as its own page with a QR
- EmailYour verified domain, with sender filters and attachments
- CallsAlsoThey land in the same inboxSee virtual telephony
- 90%
- of the conversations the AI handles are resolved without a person stepping in
- 6
- channels in the same inbox, with the same contact
- 12
- languages and variants, from Mexican Spanish to French
The agentsThe agent handles it. Your team steps in when it is needed.
InboxSun · 21:40
MFMariana F. · WhatsAppDo you still have it in M?Sofía is replyingSale closed
LOLuis Ortega · InstagramI was charged twice this month.WaitingSofía is replyingWith Ana · Team
CRCarla Ruiz · WhatsAppA quote for 30 linesSofía is replyingQuote sent
JPJorge Peña · MessengerLet me think about it and I will tell you.Follow-up in 1 hFollow-up sent
Mariana F.WhatsApp · Sunday 21:40Luis OrtegaInstagram · Sunday 21:43Sofía is on it · AgentAna is on it · Team
Do you still have it in M? Do you ship to Guadalajara?Yes, one left in M. Guadalajara takes 2 days.Chamarra denim · M$2,540Pay nowGreat, paying right now.Payment received · $2,540
I was charged twice this month. I want to talk to someone.Of course, Luis. Passing you to Ana in billing; she already has your case.ASofía handed it to Ana · with a summaryAna · FacturaciónHi Luis, I can see the double charge. Refunding it today.Thanks, that was fast.
Analyses
PurchasePositiveSize and shippingScoresHigh intent · 86
Records
TicketTKT-2048OpportunityWon · $2,540Analyses
SupportUpsetDouble chargeHands over
AAna · FacturaciónAvailable nowDuplicate charge on the September invoice. The customer asks to speak with a person.Records
Ticket · High priorityTKT-2049The agent replies, sells and records. At any hour.
If a person is needed, it hands over to your team with the context.
The teamEvery message reaches the right person.
mirlo routes by team, skill and workload. Nobody sits on twelve chats while someone else has none.
- Automatic routing
- by skill or by turn
- Internal notes and mentions
- the customer never sees them
- Per-agent metrics
- response and resolution
Result: no message left unanswered. No lead lost.
Mariana R. · WhatsAppI want a quote for 50 units for my storeQuote
Routed to Sales · lightest load · 0.3 sSales teamLive
- Iván Torres4 / 5
- Ana Beltrán3 / 5
- Sofía Lara · off shift—
- First response
- 1:04min
- SLA met
- 96%
BroadcastsWhatsApp campaigns that land. And convert.
- Meta-approved templates — no risk of being blocked
- Segment by label, pipeline or custom field
- Delivery, read and reply metrics in real time
The result: every campaign is measured. Every message has a purpose.
- Senttemplate approved by Meta1,204recipients
- Delivereddelivered by WhatsApp1,18798.6% of those sent
- Repliedand landed in the inbox31826.4% of those delivered
The agent answers all 318 repliesThey do not pile up waiting for anyone: they reach the inbox already answered and analysed.
AutomationFlows, agents and sequences.
- AI agents that answer, qualify, book and open the ticket on their own
- Visual flows with triggers: message, label, webhook, schedule or Meta lead form
- Sequences that follow up if nobody replies, and stop themselves when the contact does
- Message and conversation webhooks to connect your stack
The result: your team focuses on closing. The AI does the rest.
A message comes inor a label, a schedule, a webhook or a Meta lead form
- Labels itBy what it says, not by who sent it
- Assigns itTo the right team, if someone is online
- Sends a templateThe Meta-approved one, with its variables
- Opens the ticketAnd creates the deal in the CRM
And alsoAnd it does this too.
Four things the inbox does that almost nobody talks about.
The chat on your site lands in the same inbox.New
With your brand and your colors. Whoever leaves an email becomes a contact, and if they leave the site, the conversation carries on over WhatsApp.
tutienda.mx/otono
Tu Tienda · online
Do you still have size M?Yes, three left. Want me to hold one?ana@correo.com
In your inboxAna · Web chatDo you still have size M?now
Contact createdAna · ana@correo.comSource: tutienda.mx/otono
Closed the tab. Carries on over WhatsApp.
AI grades how each agent handled it.
It reads closed conversations and tells you where to coach the team. The ones that need review get flagged.
Conversation #4821 · IvánMy order still has not arrived and it has been 5 days.Check the tracking in your email.I already checked, it is not moving.Customer rated it2 out of 5
AI evaluation4.8/10
- Tone
- 8
- Empathy
- 3
- Resolution
- 3.5
Suggestion: open a claim with the carrier instead of sending the customer back to their email.
This week3need reviewEvery ad, tied to the conversation it opened.
Meta tells you how many clicks there were. mirlo tells you which ad brought real leads.
Nobody starts from scratch with a contact.
Every conversation leaves its summary. Search by text, label, agent or date, and nothing gets deleted.
Mariana RíosCustomer since Aug 2025
- Conversations
- 14
- Purchases
- 6
- Favorite channel
Search:size2 of 14
- Asked for a size swap. Solved without a handoff.hoy · IA
- The shipment arrived late. A discount was offered.12 sep · Ana
- First purchase. Asked about sizes and shipping.4 ago · Iván
And four more that come built in.
- Re: October invoice3 messages · 1 attachmentAI draft readyEmailNewFull threads with subject and attachments, and replies the AI helps you write.
- Day 1Day 3RepliedFollow-up sequencesIf they do not reply, the sequence follows up on its own with the message and timing you set.
- How did we do?345Surveys on closeIt goes out by itself when the conversation ends, and the answer stays on the contact record.
- Sales · WhatsAppSales · EmailPer-channel access controlEach person sees the channels that are theirs, and nothing else.
Pricing
Pick the plan that fits how you operate. No forced terms.
Growth
$4,199/mo
- 1,500
- conversations a month
- 3
- users on your team
- 3
- numbers or accounts connected
Includes
- AI agents included
- Shared team inbox
- Connect your current WhatsApp number
See the 7 features includedHide the details
- Full conversation history
- Flows and automations
- Native integrations
- API and webhooks
- Not included: Bulk campaigns
- Not included: Follow-up sequences
- Not included: Priority support
Most chosen
Pro
$6,499/mo
- 4,000
- conversations a month
- 6
- users on your team
- 6
- numbers or accounts connected
Includes
- AI agents included
- Shared team inbox
- Connect your current WhatsApp number
See the 8 features includedHide the details
- Full conversation history
- Flows and automations
- Native integrations
- API and webhooks
- Bulk campaigns
- Not included: Follow-up sequences
- Not included: Priority support
Advanced
$9,999/mo
- 8,000
- conversations a month
- 12
- users on your team
- 12
- numbers or accounts connected
Includes
- AI agents included
- Shared team inbox
- Connect your current WhatsApp number
See the 10 features includedHide the details
- Full conversation history
- Flows and automations
- Native integrations
- API and webhooks
- Bulk campaigns
- Follow-up sequences
- Priority support
Every plan is monthly. Cancel whenever you want.
Frequently asked questions
Which channels does mirlo support?
WhatsApp Business, Instagram DM, Messenger, your site’s webchat, email and the calls from the phone system. Messenger and Instagram are in early access — you can request access from your dashboard.
Do I need a new number?
No. You can connect your current WhatsApp Business number. mirlo also gives you local numbers if you need them.
How many agents can use the inbox?
It depends on your plan. From 3 users on the entry plan to unlimited teams on enterprise plans.
Can I send WhatsApp campaigns?
Yes. You can send bulk campaigns with Meta-approved templates. It includes delivery, read and reply metrics.
Your customers already wrote.
Answer them first.
We walk you through your own case in a 30-minute demo.