Andrés BeltránInbound · 0:32
VIRTUAL PHONE SYSTEM
Every call answered. By your team or by AI.
A softphone in your browser. Queues, recordings and automatic transcriptions. AI voice agents when nobody is available.
- No hardware
- No lock-in
app.mirlo.com/dashboard/llamadas
Andrés BeltránInbound · 0:32 · hoy, 19:23
Duration
0:32
Answered by
Valeria Ríos
Ended by
The contact
Line
+52 55 4120 7788
Recording1x1.5x2xDownload
AI analysisSalesPositive sentiment
Was the issue resolved?
YesSolved on first contact
How much effort did it take?
LowMore effort means a worse experience
Any risk of churn?
LowChurn risk
Summary
The contact asked about stock in medium and delivery to Guadalajara. The agent confirmed one unit, put it on hold and offered the payment link.
Reason
Product availability
Topics
Medium sizeDelivery to JaliscoOn holdTranscript
InboundDo you still have it in medium?
ValeriaLet me check… yes, one left. Shall I hold it?
InboundYes please. And does it reach Guadalajara?
More than 1000 companies trust mirlo companies across LATAM
The journey
A call comes in. It reaches the right person.
Your number rings, the menu asks, the queue distributes and someone answers. If nobody is free, the AI picks up. All of it recorded and in the same inbox.
- Your numberA local Mexican one, or the one you already have. It rings in the browser.+52 55 4821 9034
- Voice menu"Press 1 for appointments, 2 for payments." You build it.Pressed 1 · Appointments
- QueueRoutes to whoever is free. Nobody listens to the tone forever.Waiting · 0:08
- Someone answersYour team. Or the voice agent, if nobody is there.Ana Ruiz · Front desk
- It lands in the inboxRecorded, transcribed and next to the same contact’s chats.03:45 · Summary ready
The voice agent
The phone rings at ten at night. The AI answers.
It speaks with your business’s voice and script. It books, quotes and answers. When a person is needed, it transfers with the case summarised.
Voice agent+52 33 1245 8890 · Sat 22:14
0:000:040:080:110:150:190:230:260:300:340:380:41RingingOn the callEnded
Thanks for calling Automundo. How can I help?
I want to book a test drive on Saturday.
Sure. I have Saturday at 11 or at 1. Which works?
Eleven, please.
Booking created · Saturday 11:00 · no human needed
- 1AnswersOn the first ring, day or night. With your business’s voice and greeting.0 s on hold
- 2UnderstandsWhat they want, how urgent, and whether they are already a customer. Even if interrupted.Test drive · High intent
- 3ResolvesBooks, quotes or answers from your information. If it does not know, it transfers to a person.Saturday 11:00 · North branch
- 4RecordsOpens the ticket, updates the CRM and leaves the transcript in the inbox.TKT-3112 · CRM updated
The team
Your team answers from the browser. Or from their phone.
No handsets, no cables. The queue hands the call to whoever is free, and it moves from one person to another without losing the context.
- Queues and voice menu
- you configure them
- Call from the CRM
- one click, no dialling
- Warm transfers
- with the case summarised
- Per-agent metrics
- answered, duration, missed
The result: no call goes unanswered.
+52 55 1234 8890 · Sales queueWaiting 0:08 · 1 in queueAnswered in 0:08Transferred to BillingIN QUEUEANSWEREDANSWERED
Assigned to Ana Ruiz · she was free · 0.4 sAna handed it to Luis Peña · with the case summarised
Sales teamLive
ITIván TorresOn a call
ARAna RuizWrapping up
SVSofía VegaFree
LPLuis PeñaOn a call
Average wait0:08
Answered today142
Transfers
You hand the call over. The customer repeats nothing.
Before handing it over you speak privately with whoever takes it. You see how many are online on each team and you choose. The case travels summarised.
- To anyone
- agent, team, external number, flow or AI
- Private consult
- the customer waits, you explain
- A third person
- add them, or let them listen in silence
- Conference
- everyone together, or hand over and leave
The result: the customer tells their story once.
JPJorge Peña+52 33 7810 2245 · Support queueOn a callConsultingTransferred
Private consultJorge PeñaOn hold · with musicLPLuis Peña · BillingSpeaking privately with youYour customer does not hear this part.Bring everyone inHand over and leaveGo back
Handed to Luis with the case summarisedSummary · Duplicate charge on the September invoice. Identity already verified.
WhatsApp callsComing soon
They call you on WhatsApp. You answer on the same phone.
WhatsApp calls come into the same softphone as the regular ones. To call out, you first ask the contact for permission. Once they accept, you dial.
- WhatsApp calls and phone calls, in the same place
- You ask for permission from the record and see whether they accepted
- Same history, recording, transcript and analysis
The result: one more channel, no new tool.
ContactTicketsOpportunities
LMLaura MéndezInmobiliaria Roble
Phone+52 55 3021 4410Call
WhatsAppNo permission to callWaiting for them to acceptAccepted · you can call nowOn a callAsk for permissionAsk for permissionCall over WhatsAppOn a call
The request reached them over WhatsAppHistoryWhatsApp · Outbound · In progressRecordingWhatsApp · Inbound · Transcribed02:37Phone · Inbound · Transcribed04:12Phone · Outbound · Voicemail00:31
The analysis
You know what happened on every call without listening to it.
- Automatic transcript the moment it ends
- Summary, sentiment and topics for every call
- Search by what was said, not by the date
- Every field reaches the CRM on its own
Result: nobody asks "what did they say?" again.
Renata Solís · 4:32 callAnalysed
0:00 / 4:320:23 / 4:320:45 / 4:321:08 / 4:321:31 / 4:321:53 / 4:322:16 / 4:322:39 / 4:323:01 / 4:323:24 / 4:323:47 / 4:324:09 / 4:324:32 / 4:32
0:12Renata: I want to book a test drive for Saturday.
1:05Ana: Would financing help? We have 48-month terms.
2:40Renata: Yes. What documents do I need to bring?
3:58Ana: I am sending the list over WhatsApp. See you Saturday.
Topics and labelsTest drive48-month financingDocumentsHot lead
Quality
The AI does not just summarise. It scores.
For whoever runs the team. Every call comes out with three scores, the verdict on the lead and the objections that came up.
- Three scores
- quality, effectiveness and empathy
- Leads
- whether they are viable and what they objected to
- Support
- first contact, resolved or not, category
- Campaigns
- every call against its goal
The result: you know who to coach without listening to a recording.
AI evaluationRenata Solís · Sales · 4:32Measuring…Evaluated
Quality01122324354657586/100
Effectiveness0918273645546372/100
Empathy01123344657688091/100
Is this a viable customer?Yes. High intent to buy.
ObjectionsDown payment priceDelivery timeComparing with another dealer
Campaigns
You upload the list. The agent calls.
- Reminders, collections, appointment confirmations and follow-ups
- You import any CSV and pick which column is the phone. The rest is saved with the contact
- If nobody answers it retries, on the wait and the hours you set. When it is done it closes itself
- The numbers rotate on their own so you do not get flagged as spam
- Your team can dial in shift mode too: next contact, outcome, reschedule
Result: hundreds of calls with nobody dialling.
Appointment confirmations · Tuesday184 of 300
- 1Renata Solís+52 55 7781 2043Confirmed
- 2Iván Torres+52 55 4821 9034Confirmed
- 3Ana Ruiz+52 33 1245 8890No answer
- 4Luis Peña+52 81 2290 5517Confirmed
- 5Sofía Vega+52 55 6604 1182Rescheduled
Calls184
Answered141
Confirmed118
And also
Six more things already included.
- Business hoursAfter hours the voice agent or the mailbox answers. Nobody is left on the tone.
- Transcribed voicemailThe message arrives written in the inbox. Ten seconds to read.
- Voice flowsMenus, conditions and diversions you build by dragging nodes. Without asking anyone.
- Reports that say whyNot just how many calls were missed: why — out of hours, no agents, hung up in the menu — and what to do.
- Voice surveysYou write the questions and the flow generates itself. Survey mid-call and see results per agent.
- The number you already haveYou bring it over with portability. A new local number is requested and arrives in 5 to 10 business days.
Pricing
Pick the plan that fits how you operate. No forced terms.
Human First · Growth
$1,999/mo
- 1,000
- minutes your team handles
- 50
- minutes the AI handles
- 3
- users on your team
- 1
- phone numbers
Includes
- No hardware
- Local numbers in Mexico
- Transfers between agents
See the 7 features includedHide the details
- Unlimited recordings
- Flows and automations
- Native integrations
- API and webhooks
- Not included: Bulk campaigns
- Not included: Follow-up sequences
- Not included: Priority support
Most chosen
Human First · Pro
$3,999/mo
- 1,500
- minutes your team handles
- 100
- minutes the AI handles
- 5
- users on your team
- 3
- phone numbers
Includes
- No hardware
- Local numbers in Mexico
- Transfers between agents
See the 8 features includedHide the details
- Unlimited recordings
- Flows and automations
- Native integrations
- API and webhooks
- Bulk campaigns
- Not included: Follow-up sequences
- Not included: Priority support
AI First · Growth
$3,999/mo
- 200
- minutes your team handles
- 800
- minutes the AI handles
- 3
- users on your team
- 1
- phone numbers
Includes
- No hardware
- Local numbers in Mexico
- Transfers between agents
See the 7 features includedHide the details
- Unlimited recordings
- Flows and automations
- Native integrations
- API and webhooks
- Not included: Bulk campaigns
- Not included: Follow-up sequences
- Not included: Priority support
AI First · Pro
$7,999/mo
- 800
- minutes your team handles
- 1,500
- minutes the AI handles
- 5
- users on your team
- 3
- phone numbers
Includes
- No hardware
- Local numbers in Mexico
- Transfers between agents
See the 8 features includedHide the details
- Unlimited recordings
- Flows and automations
- Native integrations
- API and webhooks
- Bulk campaigns
- Not included: Follow-up sequences
- Not included: Priority support
Human First · Advanced
$8,999/mo
- 4,000
- minutes your team handles
- 150
- minutes the AI handles
- 8
- users on your team
- 5
- phone numbers
Includes
- No hardware
- Local numbers in Mexico
- Transfers between agents
See the 10 features includedHide the details
- Unlimited recordings
- Flows and automations
- Native integrations
- API and webhooks
- Bulk campaigns
- Follow-up sequences
- Priority support
AI First · Advanced
$15,999/mo
- 1,500
- minutes your team handles
- 3,500
- minutes the AI handles
- 8
- users on your team
- 5
- phone numbers
Includes
- No hardware
- Local numbers in Mexico
- Transfers between agents
See the 10 features includedHide the details
- Unlimited recordings
- Flows and automations
- Native integrations
- API and webhooks
- Bulk campaigns
- Follow-up sequences
- Priority support
Every plan is monthly. Cancel whenever you want.
Questions
What people ask us before they start.
If it is not here, ask us directly. A person answers.
55 9225 5999Mon to Fri · 9:00 to 18:0001Can I keep my current number?
Yes. You bring it over with portability and, while that completes, you can start on a new local number.
02Do I need to buy handsets or equipment?
No. Your team answers from the browser or the app. All you need is internet and a headset.
03Is recording calls legal in Mexico?
Yes, as long as you tell the caller. You can switch on an automatic notice at the start of every recorded call.
04Does the voice agent sound robotic?
No. It speaks with a natural voice, handles interruptions and follows your business script. If it does not know something, it hands over to a person.
Better together
Multichannel inbox
Calls and WhatsApp share contacts, AI and reports.