How to set up your agent’s instructions with sections
Setting up a voice agent with mirlo is simple and organized. Our system of structured sections lets you lay out your business information clearly and effectively.
The system has 7 sections you can use depending on what your business needs:
1. Personality
Sets the tone of voice, the communication style and the personality your agent has.
Example: “You are a professional, warm real-estate advisor. You speak clearly, reliably and always ready to help. Your tone is friendly but professional.”
2. Description
General information about your business, main services, specialties and value proposition.
Example: “We are Haas Internet, a residential and business internet provider with over 10 years of experience. We specialize in reliable connectivity and specialized technical support.”
3. Location
Physical address, service coverage, delivery areas and directions.
Example: “Main office at Montes Urales 224, Mexico City. We serve all of Mexico City and the metropolitan area. Parking available for customers.”
4. Hours
Opening hours, service days, special schedules and availability.
Example: “Office hours: Monday to Friday 9:00 to 18:00, Saturdays 10:00 to 14:00. 24/7 technical support for emergencies.”
5. Catalog
Products, services, prices, categories and options available to your customers. You can use free text or a structured product list.
Example: “Residential internet plans from $299 MXN, business from $599 MXN. Speeds from 50 Mbps to 1 Gbps.”
6. Frequently asked questions
Common questions, policies, procedures and the answers your customers ask for.
Example: “How long does installation take? → "Installation is scheduled within 24-48 business hours."”
7. Other
Anything that does not fit the specific sections: special policies, promotions or important notes.
Example: “Special offer: 50% off the first month for new customers. We accept card, bank transfer and cash.”
Full examples (in Spanish)
Digital real-estate advisor
A full example of an agent for real estate, with listings, the conversation flow and frequently asked questions.
Internet technical support
A full example of a technical support agent, with troubleshooting guides and the conversation flow.
Medical practice
An example for medical practices, with specialties, services and the care protocol.
What the section system gets you
- Clear organization: each section has one purpose and is easy to find.
- Flexibility: you only use the sections your business needs.
- Easy maintenance: you update one section without touching the others.
- Character limit: the system helps you keep the instructions within the recommended limit.
- Structured format: for the catalog you choose between free text and a product list.
One important tip
You do not need to fill in every section. Use only the ones that matter for your business: the system lets you add or remove them as you go.
With this section system your mirlo agent ends up organized and effective, ready to take calls with accurate information.